2018. december 10. hétfő. Jelenleg 22865 tagja van közösségünknek.

Audio Conferencing Analyst - LEJÁRT.

2018.03.13. 11:22 | Utoljára módosítva: 2018.03.13. 11:30
  • Hirdető neve: British Telecommunications
  • Munkakör: Audio Conferencing Analyst
  • Jelentkezési határidő: 2018-04-03 - LEJÁRT.
  • Munkavégzés helye: Debrecen

A British Telecommunications pályázatot hirdet audio conferencing analyst pozívció betöltésére, melyhez angol nyelv tudás mellett elvárás egy második nyelv középszintű ismerete, előnyt jelent: francia, olasz, spanyol, német nyelvek valamelyikének ismerete.

Ismerd meg milyen lehetőségek vannak Magyarország legvonzóbb szolgáltató központjában!

Feljeszd tudásod akár ügyfélkapcsolati területen, olvasd el ajánlatunk:

Job description
Audio Conferencing Analsyt (85316)

The Specifics:
The Team: Conferencing Team
Contract Type: Permanent
Work Schedule: Shifts
Home office opportunity: No

What you'll be doing:

As Audio Conferencing Analyst, you will be in charge of:
- Owning, driving, communicating, updating and proactively representing BT in all domains of activities
- Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
- Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end
- Work with a variety of business and technical teams to enhance service
- Provide solutions, workarounds to incidents and problems
- Provide exceptional service support to the business

We'll also need to see these on your CV:

Soft skills:
- Ability to meet the customers’ needs in line with the business requirements, great customer focus
- Working with a cooperative and positive attitude in a group settings to achieve common goals
- The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
- Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
- Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Professional skills:
- Confident Windows and MS Office usage is a must

Language skills:
- English on a fluent level is a must
- Spanish OR Italian OR French on a fluent level is a must